Refund policy
Our Policy
We currently do not offer returns or exchanges on orders. Because of our strict quality and safety protocols, and given the nature of our products (adhesive patches applied near the eye and dietary supplements), we are unable to resell any products that have left our warehouse.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us at customercare@eyehesive.com within 5 days of delivery with:
- Your order number
- A description of the issue
- Photographs of the damage or defect
We will review your claim and work to make it right. Resolution may include a replacement product or store credit at our discretion.
Lost or Missing Orders
If your tracking shows your order as delivered but you have not received it, please contact us at customercare@eyehesive.com. We will help you investigate with the carrier. See our Shipping Policy for full details on lost packages.
Order Cancellations
Orders can only be cancelled before they have been processed and shipped. Once an order has entered fulfillment, it cannot be cancelled. Please contact us right away at customercare@eyehesive.com if you need to request a cancellation, and we will do our best to accommodate it.
Subscription Orders
Subscription orders may be cancelled before the next billing cycle. To cancel a subscription, log into your account or contact customercare@eyehesive.com at least 2 days before your next scheduled payment.
Chargebacks and Disputes
We ask that you contact us directly at customercare@eyehesive.com before starting a chargeback with your bank or credit card provider. We are committed to resolving any issue fairly and promptly. Starting a chargeback without contacting us first may result in suspension of your account and the inability to place future orders.
Contact
For any questions about your order or this policy, reach us at customercare@eyehesive.com.