Shipping policy

Processing Time

Orders are typically processed within [X] business days of being placed. Orders placed on weekends or holidays begin processing the next business day. During high-volume periods such as sales, product launches, and promotions, processing may take slightly longer, and we will let you know about any significant delays.

Shipping Methods and Delivery Estimates

We ship via USPS, UPS, and other carriers depending on your location and the shipping method selected at checkout.

Domestic (United States)

  • Standard Shipping: 5-8 business days after processing
  • Expedited Shipping: 2-3 business days after processing
  • Overnight: 1 business day after processing

International

  • Standard International: 7-21 business days after processing (estimates vary by country)
  • Expedited International: 3-7 business days after processing

Delivery estimates begin from the date of shipment, not the date the order is placed. All timeframes are estimates and are not guaranteed.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with your tracking number, which you can use to follow your package on the carrier's website. If you have not received a tracking number within 2 business days of placing your order, please contact us at customercare@eyehesive.com.

International Shipping

EYEHESIVE ships worldwide. International customers are responsible for all duties, taxes, and customs fees charged by their country. These fees are not included in our product or shipping prices and are collected by customs or the carrier upon delivery. We have no control over these charges and cannot predict their amount.

EYEHESIVE is not responsible for delays caused by customs processing, and international shipments may be subject to inspection by customs authorities.

Lost, Stolen, or Damaged Packages

EYEHESIVE is not responsible for packages that are lost, stolen, or damaged after the carrier confirms delivery. If your tracking shows your package as delivered but you have not received it, please:

  1. Check with neighbors, building management, or other members of your household
  2. Contact the carrier directly with your tracking number
  3. Reach out to us at customercare@eyehesive.com and we will do our best to help

If your package arrives damaged, please photograph the damage and contact us at customercare@eyehesive.com within 5 days of delivery, and we will work to resolve the issue.

Incorrect Address

Please make sure your shipping address is correct at checkout. EYEHESIVE is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered the wrong address, contact us right away at customercare@eyehesive.com. We will do our best to update it if the order has not yet shipped, but we cannot guarantee changes can be made.

Shipping Delays

Shipping delays can happen because of carrier issues, weather, holidays, customs processing, or other circumstances outside our control. EYEHESIVE is not liable for delays caused by third parties. If your package is significantly delayed, please contact us at customercare@eyehesive.com and we will help investigate with the carrier.

Free Shipping

When free shipping thresholds or promotions are offered, they will be clearly stated at checkout and in any promotional materials. Free shipping applies to standard domestic shipping only unless otherwise stated.

Contact

For any shipping questions or concerns, reach us at customercare@eyehesive.com.